1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed and shipped within 2-3 business days. Once shipped, you can expect your package to arrive within 5-7 business days for domestic orders. We do not ship outside of Australia yet, thank you for your understanding.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

3. Can I track my order?

Yes, absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website.

4. What is your return policy?

We have a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your item. Please note that the item must be in its original condition, unworn, and unused. For more details, please refer to our refund policy.

5. How do I contact customer service?

If you have any general or order-related inquiries, you can reach out to our Customer Care Team at customerservice@cheriesapparel.com. Our team operates between Monday and Friday, 9am to 5pm Adelaide, Australia time (UTC+9:30). We strive to respond promptly and assist you with any questions or concerns you may have.

6. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. We strive to process and ship orders as quickly as possible, so please ensure that all details are correct before completing your purchase.

7. Are your products ethically sourced?

Yes, at Chéries Apparel, we are committed to ethical sourcing and sustainability. We work closely with our suppliers to ensure that our products are made with high-quality materials and produced under fair and safe working conditions.

8. What is your refund policy?

If you are eligible for a refund, we will process it within 10 business days of receiving and inspecting your return. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

9. Do you offer gift wrapping?

Yes, we do offer gift wrapping services. 

10. I have a faulty or damaged item, how can I return this?

We are sorry to hear you have an issue with an item. We pride ourselves on our quality and do the utmost to ensure all our products are made to the highest standard. Items purchased online can be returned to us, please send us an email so our team can assess the item and provide you with a solution. 

11. I have received a wrong product, what do I do?

We appreciate how frustrating this can be and apologise for the inconvenience. 
If for any reason the item you have received is different to what you ordered, please contact us with your order details and the item you've received. We will be in touch to assist you in getting you what you ordered.

12. You are sold out online, do you still have it available?

Our collections are limited edition, but once a style is sold out, we will receive further stock online. We will let you know as soon as items are available again so you can order online.