1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed and shipped within 2-3 business days. Once shipped, you can expect your package to arrive within 5-7 business days for domestic orders. We do not ship outside of Australia yet, thank you for your understanding.

2. Can I track my order?

Yes, absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website.

3. I input wrong address; how can I change it?

Kindly send us an email with your order number and inform us of the correct address for us to make the necessary amendments.

4. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. We strive to process and ship orders as quickly as possible, so please ensure that all details are correct before completing your purchase.

1. What is your return policy?

We have a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your item. Please note that the item must be in its original condition, unworn, and unused. For more details, please refer to our refund policy.

2. Why Chéries did not accept my return?

Should your products feature any personalisation, returns will only be accepted for faulty items.

3. How do I exchange an item?

Kindly reach out to us via email providing your order number, and our team will evaluate your eligibility for exchange and inform you.

1. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

1. Do you offer gift wrapping?

Yes, product will delivery in a cute fabric reuseable bag wrapped by our paper box.